Returns

Returns
Our policy lasts 30 days. In the unlikely event of you not being fully satisfied with your purchase, you must inform us and return the item in question within 30 days.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods (e.g bib shorts), hazardous materials, special order items or flammable liquids or gases.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@epic-cycles.ie and send your item to: Farrankelly, Delgany, Co.Wicklow Bray IE .

Shipping
To return your product, you should mail your product to: Epic Cycles Farrankelly, Delgany, Co.Wicklow IE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.